Terms & Conditions

1.  Website USage

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with UK Homeware’s Privacy Notice govern LaserCraft Trade’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

  • The term Lasercraft, LaserCraft Trade, ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

  •  UK Homeware Ltd

         Unit 6, Alan Bray Close

         Hinckley, Leicestershire, LE10 3BP

  • Our company registration number is 6806622

  • The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.                                                                               

    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    • This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is therefore prohibited.

    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

2.  PRICES, DESCRIPTIONS & MEASUREMENTS

  • All prices are quoted in pounds sterling. Prices are subject to change from time to time. UK Homeware Ltd is not currently registered for VAT.

  • All sizes are approximate, slight variations in size and colour may occur due to the handmade nature of our products.

  • UK Homeware Ltd products are for DECORATIVE OR HOME USE ONLY and are strictly not toys. Due to the risk of choking from some small parts these items are not suitable for children under 36 months.   

3.  ORDERS & Payments

  • UK Homeware Ltd reserves the right at our discretion to refuse to supply goods.  

  • If your order is declined, a refund will be issued immediately by the method which you used to pay.

  • UK Homeware Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason.

  • UK Homeware Ltd shall arrange for carriage of goods to the customer’s pre-agreed address. The risk in the goods shall pass to the customer upon such delivery taking place. The customer must ensure that qualified personnel are in attendance to accept delivery.

  • UK Homeware Ltd reserves the right to reclaim the costs of storage and/or redelivery and/or other related costs where the customer fails to accept delivery of goods.

  • UK Homeware Ltd reserves the right to cancel or to make part delivery on orders without prior notice unless otherwise instructed in writing. 

  • UK Homeware Ltd does not hold stock for customers in order to provide a call off service.

4.  CANCELLATIONS AND AMENDMENTS

  • UK Homeware Ltd produce all products to order; therefore the following rules apply.

  • The customer shall, within seven days of their order date, notify UK Homeware Ltd of any amendments or cancellations. 

  • If the customer wishes to amend/ cancel their order outside of the initial 7 days following the order date, UK Homeware Ltd may charge an administration/re-stocking fee. 

  • An order cannot be cancelled if it has already been pre packed by UK Homeware Ltd ready for dispatch. 

  • Orders cannot be cancelled by customers without the approval of UK Homeware Ltd and must always be in writing.

5.  LIABILITY

  • UK Homeware Ltd will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with, the supply of defective goods, delay in delivery, non-delivery, loss or damage to goods in transit to the property of the purchaser, or any third party.

6.  Privacy POlicy

UK Homeware Ltd takes the security of your personal information very seriously and is committed to making sure your personal information is protected at all times.

What is the purpose of this Privacy Notice?

The purpose of this Privacy Notice is to provide you with a clear explanation about how your personal information is collected and used during your interaction with us, as well as your rights in relation to your personal information. This Privacy Notice applies to any of our “trading as” names, including “lasercraft”, “fandomonium” and “personalisedfor”.

How to contact us

If you have any questions regarding this Privacy Notice or our use of your personal information, please contact us as follows:

Email: info@ukhomeware.co.uk

Post: UK Homeware Ltd, Unit 6 Alan Bray Close, Hinckley, Leicestershire, LE10 3BP

Phone: 01455 636060

Lawful basis for processing personal data

For the purposes of GDPR we are both the data controller and the data processor when we sell to our retail and trade customers. This can be either with a direct transaction, through a variety of on-line selling platforms or through our website providers, Shopify and Squarespace. The lawful basis under which we process data received from our customers is that of “Contract” – where processing is necessary in order to answer your enquiries and fulfil your orders.


What personal information does UK Homeware Ltd collect?

The information we receive is voluntarily submitted by our customers either before or at the point of sale. The data we receive can include name, address, e-mail, telephone number, details of the item to be purchased and payment details.

We will not ask for, and do not intend to collect, any sensitive personal information about you.

We do not hold customer’s financial information; this is held securely by our third party service providers.

Why does UK Homeware Ltd collect personal information?

We need to know basic personal information about you in order to provide you with the goods or services you order or information about the goods or services you may supply to us.


How is your personal information protected?

UK Homeware Ltd will hold your personal information securely using appropriate technical and organisational measures and will not disclose your information to anyone who does not have an official connection to the company, or to any person or entity outside the United Kingdom.

We may share information if a customer asks us to, we have the customer’s permission to do so, we are required or permitted to do so by law or it is required by law enforcement, fraud prevention or credit reference agencies.

We may share buyer personal information with our suppliers and third party service providers in order to fulfil customers’ orders.  Information about how our third party providers protect your information can be found on their websites.

We do not sell or rent personably identifiable information to any third party for any purpose.

How long does UK Homeware Ltd keep personal information?

Your personal information will be kept for no longer than is reasonably necessary for the purposes set out in this Privacy Notice, unless it is required to be kept longer by law.  There is a legal requirement for accounting information to be retained for a period of 7 years, and your personal information may form part of this.

Who are our third party service providers?

Our third party service providers may include but are not limited to: Amazon, Ebay, Etsy, Hermes, DPD, Royal Mail, iZettle, PayPal, Shopify, Squarespace and Google Analytics.

What are your legal rights?

You have a number of legal rights surrounding your personal information, including:

  • the right to access and copy your personal information;

  • the right to obtain correction of any inaccurate or incomplete personal information;

  • the right to have your personal information deleted;

  • the right to restrict or object to the processing of your personal information;

  • the right to withdraw any consents you may have given us.


Please contact us if you would like to exercise any of your legal rights.  We will respond to any rights that you exercise within one month of receiving your request.  However, we have the right to refuse or charge for requests that are manifestly unfounded, excessive and repetitive.

How do you lodge a complaint?

If you have a complaint regarding how we have managed your personal information, please contact us using the details above.

You also have a legal right to lodge a complaint with the Information Commissioner’s Office www.ico.org.uk

Does UK Homeware Ltd update this Privacy Notice?

We may change the content of this Privacy Notice from time to time without notice to you.  You should check this Privacy Notice periodically to ensure that you are aware of the most recent version.  

This Privacy Notice was last updated on 25th March 2019.

Notes

  • These Terms & Conditions are effective as of 01/01/2019. They supersede all other previously published. These conditions will take precedence over any conditions, which may appear in the Customer’s purchase order and we shall not be bound by the Customer’s terms and conditions unless expressly agreed by us in writing.